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主题:Urgent help: how to remove Symantec Anitvirus? -- 长子

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家园 Urgent help: how to remove Symantec Anitvirus?

My laptop is loaded the Symantec antivirus software. It expired for a while and I didn't renew its subscription because I am thinking of load a free antivirus software.

Tonight I turned the laptop on and the message board reminded me that the Symantec security center is disabled. Because of it, I couldn't get to the internet. Then I tried to uninstall Symantec thing but it asked me to get Symantec security enabled first.

After a few of rebooting, the Symantec security was still disabled, then I went to regedit to check its registry. Unfortunately I deleted the whole Symantec tree...

How could get to the internet when Symantec Antivirus is malfunctional?

What should I do to get rid of the Symantec Antivirus completely?

Many many thanks...

关键词(Tags): #Symantec
家园 Try restarting to Safe Mode

and then try to uninstall the program.

家园 It is the dell laptop, how can I restart it to Safe Mode?
家园 I don't have any idea about Dell stuff

But usually to most desktops, when restarting you can press F8 to the starting menu, then select Safe Mode. I think different brand laptop will have different method. You can read your laptop's manual, it may help, I hope.

家园 yes I am with the internet now by using F8/safe mode

thanks!!! and flower!!!

家园 I just check the Dell' website

[URL]http://support.ap.dell.com/support/topics/topic.aspx/ap/shared/support/kb/zh/cn/document?c=cn&DN=133483&l=zh&s=lca [/URL]

It says F8 also works on Dell's laptop. You may try.

家园 you are right, I've got it! triple flowers!
家园 卸载symantec anti-virus 看图说话

右击mycomputer-->manage-->Computer Management

停止一切以symantec开头的service 再去 control卸载

点看全图

家园 thanks. it fixed, but I got another problem...

http://www.cchere.com/article/575923

help!!!

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