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主题:【原创】美国护照中的服务意识 -- 曲里拐弯

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家园 【原创】美国护照中的服务意识

最近写了几个关于中国护照的帖子. 作为一个在海外讨生活的中国人, 俺觉着中国驻外使领馆的服务意识还有待提高. (当然这大概适用于整个中国政府体系, 俺这里只说说身边的情况.)

举个例子. 中国驻休斯敦总领馆的联系电话(签证护照).

外链出处

713-5217459(24小时自动语音信息系统)

713-5219589(工作日上午9:00-10:00由领事官员接听)

作为对照, 看一下美国在中国的使领馆给美国公民提供的联系电话.

外链出处

Beijing: The U.S. Embassy is located at No. 55 An Jia Lou Road, Chaoyang District, Beijing. The American Citizen Services section can be reached at (86) (10) 8531-4000 (8:30-12:00 Mon-Fri. and 2:00-4:00 p.m. on Monday, Tuesday, Thursday and Friday) or after hours at (86)(10) 8531-4000. For detailed information please visit the U.S. Embassy’s web site at http://beijing.usembassy-china.org.cn. The Embassy consular district includes the following provinces/regions of China: Beijing, Tianjin, Shandong, Shanxi, Inner Mongolia, Ningxia, Shaanxi, Qinghai, Xinjiang, Hebei, Henan, Hubei, Hunan, and Jiangxi.

Chengdu: The U.S. Consulate General in Chengdu is located at Number 4, Lingshiguan Road, Section 4, Renmin Nanlu, Chengdu 610041, tel. (86)(28) 8558-3992, 8555-3119, after hours (86)(28) 1370 8001 422, and email address the [email protected]. This consular district includes the following provinces/regions of China: Guizhou, Sichuan Xizang (Tibet), and Yunnan, as well as the municipality of Chongqing.

Guangzhou: The main office of the U.S. Consulate General in Guangzhou is located at Number 1 South Shamian Street, Shamian Island 200S1, Guangzhou 510133The Consular Section, including the American Citizens Services Unit, is now located at 5th Floor, Tianyu Garden (II phase), 136-146 Lin He Zhong Lu, Tianhe District, tel. (86)(20) 8518-7605; after hours (86)(20) 8121-6077, and email [email protected]. This consular district includes the following provinces/regions of China: Guangdong, Guangxi, Hainan, and Fujian.

Shanghai: The Consular Section of the U.S. Consulate General in Shanghai is located in the Westgate Mall, 8th Floor, 1038 Nanjing Xi Lu, Shanghai 200031; tel. (86) (21) 3217-4650, ext. 2102, 2013, or 2134, after hours (86) (21) 6433-3936; email [email protected]. This consular district includes the following provinces/regions of China: Shanghai, Anhui, Jiangsu and Zhejiang.

Shenyang: The U.S. Consulate General in Shenyang is located at No. 52, 14 th Wei Road, Heping District, Shenyang 110003; tel. (86)(24) 2322-2374; email [email protected]. This consular district includes the following provinces/regions of China: Liaoning, Heilongjiang, and Jilin.

服务意识的差别还体现在两国的护照上.

中国护照上基本是个人信息+条文 (有河友见过中国护照上有便民信息的请告知)

美国护照多两页14条"重要信息", 列了一些很实用的电话号码, 网址和注意事项. 举两个例子.

1. 美国公民出行前可以把全部行程和相关联系方式在政府在国内或国外的机构备案. 一旦有事, 信息被调出以便于提供帮助, 相关人等也会被通知.

外链出处

2. 美国有一个"公民服务和危机处理办公室""(the Office of American Citizens Services and Crisis Management), 专门服务在海外的美国人. 如需帮助但联系不到当地的美国机构, 打电话给这个办公室, 它会帮助联系.

外链出处

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